City Contacts
Not sure who to contact? Struggling to find the right information? We’ve compiled a list of essential city resources to help you connect with the services you need. If you’re still unsure, don’t hesitate to reach out to the BIA directly by phone or email—we’re here to help.
City Services
Animal Services
Handles lost/found pets, licensing, and animal control issues, ensuring public safety & responsible pet ownership.
📞 905-574-3433
General City Services
A centralized contact for residents & businesses to report concerns, request city services, and get information on municipal programs.
📞 311 or 905-546-2489 if outside city limits
Parking Services
Oversees parking enforcement, permits, and regulations.
📞 905-540-6000
🌐 https://www.hamilton.ca/home-neighbourhood/getting-around/parking
Parks and Recreation
City parks, recreational programs, community centers, and outdoor spaces.
📞 905-546-3747
Public Transit
Provides bus schedules, fares, and transit route planning.
📞 905-546-2489 (Bus Check) / 905-528-4200
Sidewalks and Road Maintenance
Ensures sidewalks and roads meet accessibility and address maintenance concerns.
📞 905-546-2489
🌐 hamilton.ca/home-neighbourhood/getting-around/streets-sidewalks/road-sidewalk-maintenance
Snow Removal
Manages city-wide snow clearing on public roads.
📞 905-546-2489
🌐 hamilton.ca/home-neighbourhood/getting-around/streets-sidewalks/snow-clearing
Traffic Signals
Maintains and repairs traffic signals, and pedestrian crossings to ensure safe and efficient traffic flow.
📞 905-546-4376
🌐 hamilton.ca/home-neighbourhood/getting-around/driving-traffic/traffic-signals-signage
Waste Management
Handles garbage collection, recycling programs, and waste disposal regulations.
📞 905-546-2489
🌐 hamilton.ca/home-neighbourhood/garbage-recycling/garbage-bulk-items/garbage
Economic Development
Invest in Hamilton
Provides guidance and resources for businesses within Business Improvement Areas.
📞 1-800-868-1329
Permits and Licensing
Issues business licenses, permits, and zoning approvals.
📞 905-546-2782 Option 3 (Licensing),
📞 905-546-2720 (Building),
📞 905-546-2424 ext 2719 (Planning)
✉️ licensing@hamilton.ca
✉️ building@hamilton.ca
✉️ zoninginquiry@hamilton.ca
🌐 hamilton.ca/build-invest-grow/starting-small-business/permits-inspections
🌐 hamilton.ca/build-invest-grow/starting-small-business/business-licences
Event Coordination
Event Permits/Tourism and Culture Division
Approves applications for special events, street closures, and public gatherings.
📞 905-546-4646
🌐 hamilton.ca/things-do/venues-facilities-bookings/event-planning-information
Film Industry Coordination
Film Office
Issues film permits and provides resources for productions in Hamilton.
📞 905-546-4233
🌐 hamilton.ca/build-invest-grow/hamilton-music-film/filming-hamilton
Finance & Administration
Budget & Taxes
Assists with property tax payments, assessments, and billing inquiries.
📞 905-546-2489
✉️ taxsupport@hamilton.ca (Property Tax)
✉️ askCITY@hamilton.ca (General Inquiries)
Government & Community Representation
Mayor’s Office – Andrea Horwath
Provides city leadership, oversees municipal policies, and represents Hamilton at official function
📞 905-546-4200
🌐 hamilton.ca/city-council/council-committee/city-council-members/mayors-office
Ward 2 Councillor – Cameron Kroetsch
Represents businesses and residents in Ward 2 for city-related issues and concerns.
📞 905-546-2197
🌐 hamilton.ca/city-council/council-committee/city-council-members/city-councillors/ward-2
Public Safety & Enforcement
By-Law Enforcement
Enforces city regulations on property standards, noise, encampments, and illegal dumping.
📞 905-546-2489
COAST (Crisis Outreach and Support Team)
Provides 24/7 mental health crisis support and intervention services.
📞 905-972-8338
Encampments – Coordinated Response Team
Handles reports of encampments on public property, connects individuals experiencing homelessness with support services.
📞 905-546-2782
Fire Prevention Office
Conducts fire inspections, enforces fire safety regulations, and provides guidance on business fire safety compliance.
📞 905-546-2489
✉️ fire.prevention@hamilton.ca
🌐 hamilton.ca/home-neighbourhood/emergency-services/fire-department/fire-prevention
Graffiti Removal (Private Property)City Contact
Provides financial assistance to private property owners for graffiti removal.
📞 905-546-2424 x2755
Graffiti Removal (Public Property) or Property Damage Reporting
Handles graffiti cleanup requests and vandalism reports on public spaces.
📞 905-546-2489
HARRC (Hamilton Anti-Racism Resource Centre)
Supports individuals facing racial discrimination and promotes anti-racism initiatives.
📞 (905) 525-9140 ext 20464
🌐 harrc.ca
Police (non-emergency)
Handles non-urgent police matters such as reporting theft, property damage, suspicious activity, and by-law concerns that do not require immediate emergency response.
📞 905-546-4925
RAAM (Rapid Access Addiction Medicine)
Provides immediate access to addiction medicine support and resources.
📞 905-522-1155 ext. 35800
Utilities
Alectra Utilities
Provides electricity services, billing, and power outage support.
📞 1-833-253-2872
Water Services
Manages water billing, service connections, and emergency water shutoffs.
📞 905-546-2489