COVID-19 – Latest Information for Businesses

It can be hard to keep track of the rapidly changing COVID-19 information & restrictions for businesses – find the details you’re looking for below.


Ontario will be moving to Step 1 of the Roadmap to Reopen on June 11, 2021 at 12:01 a.m. The COVID-19 Response Framework (colour-coded zones) has been paused. In its place is the Roadmap to Reopen, the province’s three-step plan to safely and gradually lift public health measures based on ongoing progress of provincewide vaccination rates and improvements of key public health and health care indicators. Full details on the Roadmap to Reopen can be found here.

Important changes in Step 1 include:

  • outdoor gatherings of up to 10 people permitted
  • outdoor dining with up to four people per table
  • non-essential retail to open at 15% capacity


For information on requirements from the City of Hamilton click here. For the City’s general COVID-19 page click here. Still have questions as a business owner? The City’s dedicated Public Health number for the business community only is 905-974-9848 option 4.


The Province also requires that every business has a COVID-19 Workplace Safety
Plan. For details & to download the template click here. Guidance from the City of Hamilton on creating a COVID Safety Plan can be found here. The City’s COVID-19 Screening Guide can be found here.


Businesses can contact the Province’s Stop The Spread Helpline for questions on the lockdown or support programs at 1-888-444-3659, open 7 days a week.


Additional Information & Resources for Businesses

All grants and financial support available for businesses can be viewed here.


The Hamilton COVID Concierge for Business is a one-stop online resource centre and phone line dedicated to supporting Hamilton businesses with their COVID-19 business questions and concerns. Hamilton businesses can call the COVID Concierge at 905-521-3989 (Mon-Fri, 8:30am-4:30pm) or contact them online. Learn more at

The Hamilton COVID Concierge for Business is brought to you by the Hamilton COVID Concierge Team, comprised of the City of Hamilton and the three local Chambers of Commerce.


For general COVID-19 information from the Federal Government including case numbers, travel restrictions, symptoms, and more click here.

For information from the Federal Government on transitioning from CERB to new benefits please click here. To find information on all Government programs available in response to COVID-19 for individuals AND businesses, including the Canada Emergency Rent Subsidy (CERS) click here.


For all resources available from the Province to help small businesses in Ontario click here.


Personal Protective Equipment 

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The Downtown Update is the e-newsletter sent by the Downtown Hamilton Business Improvement Area to keep both members of the BIA and interested supporters of Downtown up-to-date with activities and issues in the core of our community.